International Customer Service

So the other day I got caught in the rain and AP put my Optivizor on me to keep the rain from hitting me in the eyes. A day or two later she realized that one of the metal buckles was a little rusty. She sent an email to the company with just a suggestion about the buckle and tonight the inventor called her on the phone personally. He called from Austrailia - now that is customer service. They had a nice chat and he told her he invented the Optivizor for his dog. What a great guy!